Hey everyone,
I wanted to take a moment to address a connection issue that some of you might be facing with the Plugin Repository. It can be frustrating when things don’t work smoothly, but I’m here to help guide you through a workaround that should get you back on track.
If You’re Using IPv6
First off, if your server is running on IPv6, there’s a simple fix you can try. Whitelisting our repository’s IPv6 address can help establish the connection. Here’s the address you need to add:
repo-prod-ams3.jetlicense.com - 2a03:b0c0:2:d0::16a1:7001For IPv4 Users
Now, if you’re working with IPv4, you can force your server to connect using IPv4 by modifying the /etc/hosts file. Just add this line:
64.225.76.83 repo.jetlicense.comReinstalling the SSH (Legacy) Plugin
Once you’ve made these changes, go ahead and reinstall the SSH (Legacy) plugin. You can find it by going to Plugins >> Available Plugins >> SSH (Legacy) >> Reinstall.
After that, make sure to restart the JetBackup service to apply all your changes. You can do this by running the following command:
service jetbackup5d restartStill Having Trouble?
If you continue to experience issues after following these steps, don’t hesitate to reach out to our Tech Support team. You can easily contact them by emailing [email protected] or visiting your client area for help.